Q. How do I submit my edit or change requests?
A. Please contact our technical support team by email atsupport@carcareconnect.com. Please include your company name, domain name, your name, email address and detailed description of the request.
Email support and 1 hour per month of website support and editing
is included with each Radius Online package. Website support and edits
are defined as any requests or assistance with editing any portion of
the website and tools. Examples of website support and edit requests
include: changes with website text (business name, address, telephone
number, fax number, business hours, email address, etc ), images,
movies, additional pages, and phone support. Edit requests and changes
exceeding 1 hour per month will be billed $65.00 per hour to your
account. Any unused support and edit requests will not rollover to the
following month.
Q. How do I get my username and password to my website?
A. Please contact our technical support team by email atsupport@carcareconnect.com to request your username and password. Please include your domain name, company name, and contact name.
Q. I'm having problems logging in with the password, what am I doing wrong?
A. Please remember that passwords are case sensitive meaning "ABC123" is not the same as "abc123." Passwords must also be a minimum of 6 and a maximum of 12 alpha and/or numeric characters. Please remember the case you select.
Q. Where do I check my mail?
A. Open up a web browser (Microsoft Internet Explorer, Mozilla Firefox, Sarfari, etc) and at the address bar, type http://mail.(your domain).com
Q. How many email accounts can I have?
A. You are provided with 10 email accounts with our packages. If you require additional email accounts, please contact support.
Q. Why am I unable to log into my web mail account?
A. When
logging in to your webmail, you must have caps lock off. Please
remember that username and passwords are case sensitive. Please remember
the case you select when you first created the username and password.
You
can try to clear you temporary internet files or cache on the internet
browser you are using. If this does not work try another internet
browser (Microsoft Internet Explorer, Mozilla Firefox, Sarfari, etc) or
email support:support@radiusonline.com.
Q. What is webmail?
A. Web Mail is Web-based e-mail service just like Hotmail, Yahoo Mail, etc.
Q. Are my email accounts protected from spam?
A. Your email accounts are protected from email accounts and ip address who are listed on spam lists and blacklists.
